Description:

-Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.

-Respond to inbound calls, emails, and voice mails following Standard Operating Procedures

-Answers routine questions from the general public on FHA mortgage programs and HUD properties.

-Utilizes prepared scripts with little or no deviation.

-Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.

-Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC).

-Performs miscellaneous job-related duties as assigned.

Skills:

customer service, call center, customer support, bilingual, Spanish

Additional Skills & Qualifications:

MUST HAVE -

-2 years of Customer Service Experience in Call Center Setting

-Reliable transportation

-Open to working between 8am-8pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.