Job Description:

Job Title Customer Excellence Analyst

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact Youll Make in this Role As a Customer Excellence Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by

handling inquiries of moderate scope and complexity within customer service areas, such as Account Management, SAPOne Master Data, Customer Issue Resolution, Customer Service Analytics, Portal Processing, EDI.

As a Customer Excellence Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: * Export Compliance: Oversee adherence to international and domestic export laws, maintain control systems, train staff, and conduct compliance audits. * Records and Documents Maintenance: Manage accurate, secure, and accessible company records, implement retention schedules, and ensure document integrity. * Contract Review: Analyze contracts for clarity and risk, negotiate terms, collaborate with internal teams, and ensure legal and policy compliance. * Data Entry: Perform precise data input, maintain data accuracy, and ensure proper data management practices. * Product Knowledge: Develop comprehensive understanding of products, stay updated on changes, and leverage information for customer engagement and sales. * Logistics Knowledge: Apply supply chain management principles, utilize logistics software, and coordinate effectively for efficient goods delivery.

Work location: * Hybrid Eligible (Job Duties allow for some remote work but require travel to Indianapolis at least four days per week) * Aearo Technologies, LLC, Indianapolis Plant

Travel: May include up to 5% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within 3M that may present access to export controlled technical data, 3M must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at 3M Company's sole election.

Supporting Your Well- eing 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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Learn more about 3Ms creative solutions to the worlds problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3Ms business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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