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Lincoln Financial Group
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Springfield, Illinois
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efficiency, reduce expenses, and enhance the customer experience through the modernization of our ... /flows, data, vendor requirements, etc.)
Represents business and customer needs with 3rd party
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Lincoln Financial Group
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Springfield, Illinois
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customer service at every touch point to internal stakeholders, recognizing what needs to be done to meet ... :**
High School or GED (Minimum Required)
2 - 3 Years of customer service, product and/or service
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Lincoln Financial Group
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Springfield, Illinois
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behalf of the customer for driving positive change. You will also lead the day-to-day relationships with ... payroll implementations, ensuring that the clients’ overall service needs are satisfied while achieving
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Lincoln Financial Group
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Springfield, Illinois
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working on customer-facing solutions
Application Deadline
Applications for this position will be
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Lincoln Financial Group
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Springfield, Illinois
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(internally/externally) while working in this fast-paced environment.
As a Contracts Service Processor for ... Only/Advise to Pay (ASO/ATP) agreements for mid-large customer cases. You will also handle amendments
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Lincoln Financial Group
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Springfield, Illinois
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• Assist in review of agreements/contracts and pricing/service fees
• Provide treasury and banking ... products and services from banking partners.
What we’re looking for
• Provide support for the
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Lincoln Financial Group
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Springfield, Illinois
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channels) to provide a high quality and recommendable internal and external customer experience.
**What ... Force Management, Performance indicators and ways to proactively enhance the customer experience
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Lincoln Financial Group
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Springfield, Illinois
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or minimum Associate degree in lieu of required experience.
3-5+ Years of customer service ... , Consultant, UW, etc.) and/or management.
Recognizes issues or concerns, explains effect on the customer
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Lincoln Financial Group
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Springfield, Illinois
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experience in lieu of Bachelor's) (Minimum Required)
3+ Years of experience in customer service ... to bring on a Supervisor of EDI Production Support and Member Enrollment to join our Customer Data
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina);
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Lincoln Financial Group
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Springfield, Illinois
...
.
Recognizes issues or concerns, explains effect on the customer's service experience and suggests process ... required experience.
2 - 3 Years of customer service experience and/or other experience within the
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Lincoln Financial Group
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Springfield, Illinois
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service guardrail implementations
Must have excellent knowledge of CI/CD concepts and tools and
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Radn
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Lincoln Financial Group
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Springfield, Illinois
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DPA data, to ensure Lincoln is providing the highest level of customer satisfaction across our various
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Lincoln Financial Group
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Springfield, Illinois
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client service teams.
What you'll be doing
Develop and maintain a strong understanding of ... /service offerings to maximize and capitalize on the opportunities to grow Lincoln’s scope of business with
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Lincoln Financial Group
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Springfield, Illinois
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aligns with the service vendor audit program. You will develop and execute on more complex audit testing ... will serve as a first alert system to anticipate and address service vendor control risks before they
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Lincoln Financial Group
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Springfield, Illinois
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objectives pertaining to quality, productivity, customer service, budget and project management
Analyzes
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Lincoln Financial Group
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Springfield, Illinois
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stakeholders and auditors to ensure the control environment aligns with the service vendor audit program. You ... address service vendor control risks before they become an issue.
You will conduct quality assurance
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Lincoln Financial Group
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Springfield, Illinois
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assignments and projects within the Underwriting function. You will review customer information in response to ... offices.
Enters customer data & information (e.g., experience rating, loss-histories, incident rates
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Lincoln Financial Group
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Springfield, Illinois
...
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Analyzes complex customer data & information to independently determine the price, within a wider range of ... determines complex coverage & pricing proposals, renewals, amendments through analysis of customer data
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Lincoln Financial Group
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Springfield, Illinois
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coverage(s) and/or coverage levels on insurance products based on customer's price range.
Adds complex amendments/ACRs for your assigned lines of coverage and segment(s).
Analyzes complex customer data
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Lincoln Financial Group
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Springfield, Illinois
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for matters of significance.
Providing exceptional customer service and proactively recognizing customer and claimant needs and areas of opportunity.
What we’re looking for
_Must haves
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Lincoln Financial Group
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Springfield, Illinois
...
you'll be doing**
Provide exemplarily customer service by providing phone support and ... service to both internal and external customers
Customer service phone skills
Strong
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebr
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Lincoln Financial Group
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Springfield, Illinois
...
Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina);
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Lincoln Financial Group
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Springfield, Illinois
...
full service Defined Contribution and Stable Value Investment Only (SVIO) product offerings. In this
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Lincoln Financial Group
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Springfield, Illinois
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environment minimizing disruptions and ensuring timely remediation
• Monitoring Managed Service Provider ... with the specific responsibilities of system maintenance, projects, and customer support
• 1
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN
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Lincoln Financial Group
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Springfield, Illinois
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Alternate Locations: Work from Home; Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlot
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