... configured, installed, tested and operational. Ensures that any software that is part of the solution is ... stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner ...

... plans to be captured into the change record. Follows the shift handover process highlighting any ... next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed ...

... the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right ...