It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role

Be a part of our awesome DTS - Enterprise Architecture and Integration team.

We are a high-performance group laser focused on accelerating innovations, developing new concepts, future proof architectures, reusable frameworks, plug and play integrations,

forward-thinking AI solutions and products leveraging the next gen cutting edge technologies.

If you enjoy learning, growing, and making an impact, you will love being in this team. You get exposure to every facet of technology and business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process.

Job Role:

Technical Lead, Integration and Services, brings thought leadership, architectural guidance and technical acumen in the digital integration and microservices technology space to the table. As a Technical lead, you will be responsible for providing technical guidance to the teams, designing and implementing cutting-edge technology solutions that align with our organization's business objectives. You will work closely with stakeholders to understand their needs, assess existing systems and integrations, and design robust and scalable APIs, performant Integrations and microservices based solutions that drive innovation and efficiency. Your role will require a combination of analytical skills, strategic thinking, technical expertise and effective communication to drive the teams to innovation and bridge the gap between business and technology.

Key Responsibilities:

· Technical Leadership

Help shape the vision and roadmap for Enterprise Integration Services team, define long-term strategic goals and drive short-term goals.

Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices for Integrations, Microservices and APIs.

· Architecture Planning

Influence enterprise architecture design conversations and deliver integration solutions and services to meet the fast-growing demand.

Develop and maintain technology roadmaps, ensuring alignment with organizational goals and Microservices best practices.

· Solution Design and Implementation

Collaborate with business leaders, project managers, cross functional and technical teams to understand requirements and design holistic containerized Microservices, Integration solutions and drive full implementation in an agile environment.

· Platform Ownership and Optimization

Ownership of the existing foundation platforms in the enterprise integration and services landscape.

Continuously monitor and analyze system performance, identifying areas for improvement and optimizing existing solutions.

· Security and Compliance

Ensure that the solutions comply with industry regulations and security standards, and proactively address security vulnerabilities.

· Prototyping

Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.

· Risk Assessment

Identify and evaluate technical risks and propose mitigation strategies to ensure project success.

· Documentation

Create and maintain comprehensive architecture and design documentation, including diagrams, guidelines, and standards for development teams to follow.

· Vendor Evaluation

Assess and recommend third-party tools, products, libraries and services that can enhance our technical solutions.

· Collaboration

Foster collaboration and effective communication between cross-functional teams, promoting a culture of innovation and excellence.

To be successful in this role you will need:

· Bachelor’s degree in computer science, Information Technology, or related field

· Experience in defining new architectures and ability to drive an independent project from an architectural and implementation standpoints

· Strong understanding of Microservices, Integrations and Event-Driven Architecture

· Proven experience leading a team of highly experienced architects and developers

· Strong capabilities in forging trust, engaging a remote or in-person audience bringing project management skills and leadership expertise.

· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

· Solid experience in blueprinting of solutions on latest integration paradigms and API based interactions including Microservices in a heterogeneous technology and product landscape

· Strong knowledge of key components of a Microservices architecture including docker/containers, Kubernetes/orchestration, load balancing, distributed cache, DevOps etc

· Strong technical expertise implementing solutions using platforms and technologies such as Kong API GW, Java/Spring, Boomi, Azure APIM, Airflow and Kafka etc

· Familiarity with enterprise architecture

· Cloud computing experience (e.g., AWS, Azure, Google Cloud Platform)

· Certification in relevant technologies or architecture frameworks (e.g., TOGAF, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) is a plus

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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