It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? If so, you'll love being part of our Emerging Technologies Group – ITSM Development team at ServiceNow, where your work will have immediate & profound impact.

As a ITSM Software Developer at ServiceNow, you will lead in designing, developing, and implementing cutting-edge software solutions. Your work will be pivotal in our business, delivering value to stakeholders faster than ever. Attention to detail and quality commitment will be crucial for our products' success.

Using design documentation and functional programming specs, you'll implement identified components, ensuring they are documented, unit-tested, and integration-ready. You'll architect solutions, test code, and build CI/CD pipelines.

Your contributions will significantly impact our success. You'll join a team passionate about innovation and excellence, with the freedom to drive innovation and take ownership of your work. Hone your problem-solving, collaboration, and automation skills with us, and together we'll make a difference in cloud-based managed services.

To be successful in this role you have:

• Experience in the design and implementation of enterprise IT environments across all architecture layers.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Proven experience in implementing and customising the ServiceNow platform.

• Minimum 8+ years of development experience working with the ServiceNow platform

• Hands-on experience in ITSM modules - Integrations, Flow Designer, Scripting, UI/UX , Portal is a MUST.

• Hands-on experience on Virtual Agent, AI Search. Now Mobile app development is a plus

• Hands-on experience in implementing various integration using REST, SOAP, Integration hub, store apps and plugins.

• ServiceNow mainline certification(s) – CSA/CAD/CIS-ITSM. ServiceNow CTA is a plus

• Proficiency in ServiceNow platform components like business rules, client scripts, UI policies. UI actions, Form designer, Flow designer, ACLs etc.

• Create interactive and engaging software demonstrations that showcase the platform's capabilities, including incident, change and problem management, self-service portals, knowledge management.

• AI skillset & Integrating ServiceNow with GenAI based LLMs.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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