It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Partner with HQ IT MDM and the BI team to develop a high-quality Data, Analytics delivery, communication and customer engagement model for the delivery of all MDM programs and ongoing data operations

• Work closely with the team and any services vendors on successful release management

• Collaborate with architects, transformation team and deliver a successful intake process

• Establish delivery and communication strategy milestones, ownership and drives successful execution

• Ensure excellent quality of deliverables and high customer satisfaction

• Provide rapid response, manage and drive production and delivery issues and risks to resolution and implement preventative action

• Collaborate closely with other development teams (and managers) across Business Units to help with continuous improvement of the architecture, tools and processes

• Follow all documented architecture, design & deployment processes to ensure compliance with policies

• Cross train other team members and convey value delivered on key initiatives to broader organization

• Communicate status regularly with stakeholders and executive sponsors

• Management and execution against project plans and delivery commitments

• Manage the day-to-day activities of the team within an Agile/Scrum environment

• Champion of people management aspects – Reviews , Career growth and aspirations

To be successful in this role you have:

In order to be successful in this role we need someone who has:

Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar

• 15+ years of experience in managing and delivering business or IT projects

• 15+ years of relevant work experience (Finance, Sales systems and applications, Data Management and Data analytics)

• Experience in the full lifecycle of Data, Analytics and MDM solutions.

• Possess knowledge of internal support systems (e.g., Workday, SFDC, Oracle)

• Strong commitment to customer satisfaction

• Demonstrated commitment and achievement to delivery excellence

• Experience working with large multi-disciplinary teams to deliver business outcomes

• Excellent facilitation skills

• Ability to meet deadlines

• Experience in managing team (s ) , demonstrating strong people management skills

• Expertise in working with cross functional teams across different geos

• Excellent communication skills, ability to drive projects across broader geographically disperse team

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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