Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, excited about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team!

Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to driving Azure growth through our relentless pursuit of satisfied Azure customers, by leading world-class customer reliability engagements, engineering modern customer-first experiences for scale, and by driving deep customer insights and empathy into the broader Azure Engineering organization

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Our team is looking for a Software Engineer to help develop a world-class, customer-centered engineering infrastructure. You will work with Azure CXP Program Managers and Data Scientists as well as other Azure engineering teams and the Field, Marketing and Support organizations to define and deliver critical, customer-facing features and the tools, infrastructure and end-to-end solutions required for all the rapidly expanding programs in Azure CXP. In this role, you will need strong customer empathy and an ability to focus our engineering efforts on Azure’s business priorities. Please find the details of the responsibilities.

Engineering Excellence

Develops knowledge of and learns to apply best practices to reliably build code that is based on well-established methods. Develops an understanding of global and local regulations for technologies and system applications. Learns about customer scaling requirements and application of best practices for meeting scaling needs and performance expectations.

Learns about and helps to support communication with key partners across the Microsoft ecosystem of engineers. Supports partner teams across Microsoft (e.g., Xbox, Office) and supports projects to drive and achieve desirable user experiences and fitting the dynamic needs of partners/customers through product development.

Learns about and helps to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Contributes to efforts to check for visible evidence to demonstrate compliance for product features. Develops understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.

Learns about, shares new ideas, and leverages software developer tools to create, debug, and maintain code for features. Uses internal tools and open source when possible.

Learns to develop and contribute to automation within production and deployment of a product feature. Runs code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with oversight.

Reviews current developments and proactively seeks new knowledge that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

Implement

Learns to review work items to gain knowledge of product features in partnership with appropriate stakeholders (e.g., project managers). Assists and learns about breaking down work items into tasks and provides estimation. Escalates any issues that would cause a delay.

Learns about and supports deployment to customers following the correct measures to push features out to customers. Learns about and considers the impact of build deployments on both users and other services. Learns about best practices for the deployment of features safely.

Understand User Requirements

Contributes in partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a feature. Considers a variety of feedback channels to incorporate insights into future designs or solution fixes. Begins to incorporate appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value.

Coding

Learns to review code and helps to review code of others to ensure it meets the team's and Microsoft's quality standards. Participates in code review processes for self-development, gathers feedback, and learns about coding standards and the team's features. Applies coding patterns and best practices.

With guidance, learns to create and implement code for a product, service, or feature reusing code as applicable. Writes and learns to create code that is extensible and maintainable. Learns about and applies diagnosability, reliability, and maintainability, and understands when the code is ready to be shared and delivered.

Qualifications

Required Qualifications

• A bachelor’s degree in computer engineering, Computer Science, or a related field

• 2+ years of software development & design experience with 2+ years in frontend development using Typescript or JavaScript

• Deep expertise of Typescript/Javascript, React/Redux

• Excellent coding, debug, and analytical problem-solving skills

• Deep expertise in developing web apps, mobile apps

• Demonstrated experience of developing scalable products

• Experience troubleshooting, investigating, and fixing production issues in large scale cloud and/or hosted environments

Preferred qualifications :

• Experience in developing cloud services

• Past contributions to Open-source libraries

• Skills in priority setting, analysis, communication, time management, scheduling, and multitasking

• Solid foundation in both software and systems engineering

• Experience with building infrastructure using Microsoft Azure technology

• Sense of ownership and continuous improvement mindset

• Experience writing code to automate day-to-day tasks

• Proven verbal and written communication skills

#IDCAzureEPHiring

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .