Job Description

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly qualified in multiple platforms and be able to complete assigned duties with minimal handholding from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job description displayed in the job posting

Looking for Consultant/Support Engineer/Application analyst with background in Financials and SQL. Skills nice to have: Unix, PL/SQL/Java/XML. The role is 60% in delivering technical and functional support to global enterprise customers where the difference is for projects work in creating automation, creating fix content, testing new releases, delivering trainings, and creating special internal tools. Team spirit is highly required, and we are doing periodic team events.

Responsibilities displayed in the job posting

EBS Financials Technical Support Engineer is having the following responsibilities:

• Deliver customer service within service-level agreement for both quality and time

• Create valuable and reusable fix content

• Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues

• Engage in global or regional project activities for improving customer service and solve methodologies and tools

• Be part in testing cycles when preparing to release a new software version

• Occasionally deliver internal and external training sessions for financial software features and solve methods

• Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.

• Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs. Example workweek could include potentially working from Tuesday through Sat or Wednesday through Sunday.

• Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs.

• Ability to work shifts outside of standard business hours

Qualifications:

• Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential

• Knowledge of SQL(any DB) is essential also for support engineers

• Superb communication required skills (written and verbal) in English is required

• Good knowledge of business flow for technical candidates

• Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be great teammate

• Nice to have technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX

• Past experience in desk support for ERPs or Consultancy would be an advantage

• Experience in Oracle E-Business Suite in particular Financials would be an advantage

Qualifications displayed in the job posting

Job duties are varied and complex using independent judgment. May have project lead role. 4 years’ experience with Core products or five years’ experience with Applications products and have a technical degree or equivalent experience i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Career Level - IC3

#LI-DNI

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

EBS Financials Technical Support Engineer is having the following responsibilities:

• Deliver customer service within service-level agreement for both quality and time

• Create valuable and reusable solve content

• Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues

• Engage in global or regional project activities for improving customer service and solve methodologies and tools

• Be part in testing cycles when preparing to release a new software version

• Occasionally deliver internal and external training sessions for financial software features and solve methods

• Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer