R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Title: Program Leader – Workplace Management

Function: Commercial Services Group

Reports to: Associate Director - Workplace Management

Location: Hyderabad/Chennai

Position Summary:

• Strategically deliver flexible, long-term office strategies anticipating changing business needs. Design, construct, operate and maintain best-in-class workspace environments reflecting the forward-looking culture to attract and retain top talent. Drive value through optimized performance, effectiveness, and impact of facility operations. Enhance Team Member experiences in the workplace through a variety of services and amenities. Provide leadership, experience, communication, and skills to guide a team to ensure deliverables.

• Seeking a highly motivated, team player with drive for results and Customer success. As part of corporate service team, we touch every part of the business and impact key metrics like growth, revenue, cash flow, employee experience and productivity. This role is responsible to manage the end-to-end planning and execution of our employee experience services and contribute towards the future strategy.

• Team size 15 Direct & outsourced staff.

• India RE & Location footprint - 500,000 sft in GGN, Noida, Hyderabad, Chennai

• Location in scope – South (Hyderabad/Chennai) with 200000 sq ft

Key duties & Responsibilities:

• Responsible for overall Facility & Transport management of the site. Shadowing Real Estate expansion or renovation projects when applicable.

• Ensure to provide 24x5 secure, safe and conducive working environment to all the employees with a target to have zero down time of the facilities.

• Ensure smooth day to day operations of team member services including the areas of transportation, cafeteria and catering services and housekeeping.

• Preparation/tracking of budget , financial planning and cost improvement initiatives are key deliverables.

• Strong knowledge of E&M compliances and periodic measures at each site.

• Regularly connect with Site Business Unit leadership to discuss and respond to requests and concerns regarding office space, building operations and employee services.

• Understand, manage & meet business expectations on timeliness, accuracy, and quality of deliverables.

• Oversee the negotiation of terms and conditions of all Facilities/Real Estate agreements for the lease, use and occupancy for the site

• Develop and maintain cooperative working relationships with collaboration partners, and landlord/real estate brokers/tenants/local authorities.

• Workplace compliances including sustainability at design stage.

• Liasoning with building management, contractors as and when required for existing set-up and operations

• Work closely with business on Capacity management and utilization of facilities.

• Responsible to provide safe and efficient employee transportation services for the site

• Developing vendors for Facility services including general purchase, Housekeeping, security, maintenance etc in collaboration with the Procurement team.

• Promote a transparent and positive work environment for staff, identify address any issues that are creating barriers to an optimal work environment.

• Ensure compliance to SEZ norms for the SEZ facilities.

• Drive continuous improvement culture by focusing on process improvement, automation and bring scalability to the function.

Qualification:

• Post-graduate or equivalent preferred.

• Preferably from similar industry

Min Experience Required:

• 18+ years of relevant work experience of managing Facilities, Transport, Cafeteria and supporting Real Estate & Travel in India & global environment.

• Minimum 7 years’ experience in Managerial / People management role.

• In-depth knowledge of FM technologies, incident management software and other FM-related equipment, such as access control systems and CCTV surveillance.

• Understanding of Occupational Health & Safety standards requirements.

• Excellent Project Management skills. Critical thinking, problem solving, strong verbal and writing skills and ability to effectively communicate with all levels of the corporate structure.

• Exposure to Employee transportation services.

• Administrative, leadership and managerial abilities are necessary.

• Critical thinking, problem solving, strong verbal and writing skills and ability to effectively communicate with all levels of the corporate structure.

Skills and Knowledge

• Strong vendor management & compliance adherence skills

• Strong analytical and organizational skills.

• Strong communication (verbal & written), critical thinking, and problem-solving skills.

• Possess the ability to motivate and maintain effective working relationships with employees and partners.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint).

• Focused and result oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced and multi-tasking environment.

• Ability to take decisive action based on available information in a timely manner.

• The ability to lead and manage teams and projects. Attention to detail but also the ability to see the implications for the bigger picture

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”