Job title : Planning & Performance Analyst

About the Job:

Planning & Performance Analyst will support the Head Planning & Performance Management to deliver the following objectives set for the function.

The purpose of this role is to:

• Drive GBS benchmark exercise with Hackett (and other relevant agencies) to ensure most of the best practices “best-in-class” working on have being embedded in GBS target processes (A2R, Ci2C, S2V) and monitor in coordination with key stakeholders the subsequent roadmap

• Closely interact with Global Service Line Heads within the Captive to ensure appropriate KPIs are implemented and followed-up

• Monitor & Report on the Value Delivered by the Captive centres to the overall CHC Opella organization & prepare adequate reporting to the GBS management, Captive Management & Service Line leads & facilitate the identification of improvement areas to drive transformation & efficiency

• Drive Continuous Improvement projects with the aim to simplify the process and deliver value-add to the team.

The following details activities will be the main activities of the role:

Benchmark

• Partner with Hackett and/or other vendors to lead the benchmark exercise

• Facilitate data capture for baselining by interacting with Global and Regions Functions and escalade when need be

• Drive transversal change management in Global Processes based on benchmarking data

KPI, Analytics & Reporting

• Partner with Global Service line heads to define reporting templates on agreed KPIS & other additional indicators relevant to identify inefficiency & improve the process

• Prepare & communicate to appropriate stakeholders on Captive Center efficiency & general E2E process efficiency & cost (TCO = Total Cost of Operation)

Continuous Improvement:

• Working closely with platform stakeholders to drive (and/or support) various projects with the aim to simplify the process and deliver value-add to the team.

• Support Service Lines to deliver different initiatives to simplify and improve the End-to-End processes.

• Support different workshops, initiatives with LEAN team to further improve process efficiency, eliminate wastes and deliver time saving to customers.

Experience:

§ 2-3 years of business analysis and performance management experience

§ Postgraduate/MBA in Finance or Analytics with advance Computer skills

§ Analytics experience along with strong business skills relating to problem resolution

§ Experience in Business Partnering is a strong plus

§ Effective business partnering and customer relations management

§ Effective collaboration skills with peers, stakeholders and partners across the organization

§ Strong problem-solving skills. Need to look at requests / problems and recommend solutions to ensure transition is delivered on time & on budget

§ Strategic thinking and prioritizing capacity

§ High capacity and willingness to learn about multiple disciplines

§ Fluency in English mandatory / French and other European languages are a plus

Experience of working in a Shared Service Center environment is a plus

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