Job Description

Design, develop, troubleshoot and debug Oracle SaaS & Apps

As a member of the Oracle Customer Success Services (CSS) & Advanced Customer Support organization, your focus is to deliver complex solutions and support for the requirements of Setup/Config/integration or migration for the Oracle Applications customers while serving as an advocate for customer needs. As a primary point of contact from Advanced Support Services for the customers, you are responsible for facilitating customer relationships with Oracle and providing advice or assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Techno-Functional Analyst, you will offer Consultative, technical & functional support to assure the highest level of customer satisfaction. Our primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Career Level - IC4

Responsibilities

As a member of the Oracle Customer Success Services (CSS) & Advanced Customer Support organization, your focus is to deliver complex solutions and support for the requirements of Setup/Config/integration or migration for the Oracle Applications customers while serving as an advocate for customer needs.

As a primary point of contact from Advanced Support Services for the customers, you are responsible for facilitating customer relationships with Oracle and providing advice or assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Techno-Functional Analyst, you will offer Consultative, technical & functional support to assure the highest level of customer satisfaction. Our primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer