Operator- India

Hyderabad, Telangana - India

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Operator leads the day to day activities assigned by the Supervisors in their respective shifts in the client's . The Operator will be responsible to manage alarms and ascertaining the priority of alarms and dispatching.

Essential Functions:

• Represent Pinkerton's core values of integrity, vigilance, and excellence.

• Proper email communication regarding alarms as per the process

• Receiving proper shift handing and taking over of pending alarms action list.;

• Management of Alarms and ascertaining the priority of alarms and dispatching.

• Acknowledging alarms priority wise as laid down in SLA.

• Updating tickets received (Trouble Ticket) and assigning to the concern and follow up/closure.

• Creating tickets for malfunctioning, excessive alarms etc.

• Working in coordination with BAC throughout the shifts

• General usage and navigation of Security cameras and raising TT for issues

• Updating shift supervisor regarding escalation for remedial actions

• All other duties, as assigned.

Education, Experience, and Certifications:

Graduate with one to three years of experience in BMS/Command Centre/Security. Freshers with good communication skills may also apply. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Open to work in shift 24*7 operations and 6 days a week.

• Excellent instructional, customer service, written and verbal communication skills.

• Ability to multitask in a fast-paced, at times stressed work environment.

• Constant learning of new tools and innovations.

• Flexibility to work all shifts, and willingness to assist the team with overtime when needed.

• Good working knowledge of Microsoft Office suite and Windows OS

• Self-motivated, curious, and knowledgeable pertaining to news and current events.

• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.

• Exposure to sensitive and confidential information.

• Regular computer usage.

• Ability to handle multiple tasks concurrently.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.

• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.