Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Technical Skills

Primary Skills:

Azure Networking, Troubleshooting skills of Express Route and Fortigate Firewall; Virtual Network Gateway; Azure Express Route, Azure Virtual WAN; Azure Application Gateway, Fortigate Firewall, Load Balancer, Azure CDN

Experience on Firewall's like Juniper SRX, Netscreen, Palo Alto and Cisco ASA. Knowledge on F5 ADC will be an added advantage.

Should have any of the following certifications like CCNA, CCNP or JNCIA, JNCIS or any Network related.

Hands on experience on any of the following security devices Juniper, Cisco ASA or Palo Alto Firewalls and F5 Load balancers.

Hands on experience on Pulse Secure and Juniper SSL VPN.

Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage.

Mid-level knowledge on F5 with LTM, APM and GTM.

Good understanding of iRules, iApps.

Good hands-on experience with F5 troubleshooting.

Basic knowledge on NetScalar Loadbalancer.

Experience in Routing & Switching and knowledge on Firewall's.

Good troubleshooting skills in R&S.

Certifications like CCNA/CCNP/JNCIA or any equivalent.

Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage.

Hands on experience on VLANS, STP, RSTP, MSTP and Routing protocols like RIP, OSPF, BGP & MPLS.

Knowledge on NAT and VPNS tunnels like GRE and IPSEC will be an added advantage.

Replacing the network hardware in case of failures and upgrades.

Coordinating with ISP vendors in case of link failure.

Network connectivity troubleshooting - Documentation of Known error database.

Knowledge Sharing to Team.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.