We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

The Network Engineer will be a member of the team responsible for supporting the network infrastructure for all SAP SPM hosted data in a 24x7 SaaS environment where SLAs are very important and tracked closely. The Network Engineer will coordinate with business owners to ensure that the appropriate hosting objectives are being met. As the SaaS service offerings are located in co-location facilities, the Network Engineer will be a liaison with the co-location solution providers for all technical matters associated with operating the Success Factors SPM SaaS suite of services.

Key Responsibilities:

Deploy and maintain the SAP SPM network infrastructure to include routers, switches, firewalls and other network devices.

• Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, and tuning.

• Participate in application customization discussions and technical implementations as it pertains to network engineering.

• Management of both remote-access and site-to-site VPN tunnels in a Palo Alto / Cisco environment.

• Debugging and troubleshooting of any IPsec/network related issues VPN access.

• Working directly with customers to assist their network teams in establishing connectivity.

• Monitoring and management of Palo Alto Networks IPS devices.

• Generate high-quality project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.

• Provide documentation, training and technical escalation applicable for day-to-day administration and change requests for network configuration.

• Document maintenance activities, failure analysis results, incident reports, penetration analysis, audit results and activities related to management of small-scale projects.

• Provide technical escalation and be on call during designated periods.

• Work with engineering on release management and testing within a SaaS environment.

• Diagnose, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems.

• Ability to work in a highly collaborative team environment as well as being productive and accountable independently.

Qualifications: 4 years experience designing, deploying and maintaining large data center environments.

• Experience in a SaaS production environment.

• Experience with external monitoring tools such as Thousand Eyes or similar.

• Experience with internal monitoring tools such as Solarwinds, Dynatrace, Nagios, etc.

• Good knowledge of LAN/WAN technologies.

• Good knowledge of TCP and UDP protocols.

• Good knowledge of BGP, OSPF and EIGRP.

• Good knowledge of STP.

• Knowledge of network access control on Cisco devices preferred.

• Experience in cable management techniques desired

• Experience supporting wide area networks with emphasis on IPSec, VPN and MPLS transport preferred.

• Experience with Cisco IOS, IOS-XR and NX-OS preferred.

• Familiarity with administration of network services (DNS, NTP, AAA servers, etc) is desirable.

• Experience working in a load balanced environment is desirable.

• Experience with F5 BigIP a plus.

• Experience with automation tools a plus.

Considered a strong plus if the candidate is familiar with: ITIL v3

• Infrastructure Monitoring

• IT Security Principles

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404460 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.