Description

This role is responsible for overseeing Risk Mining Operations Team. The team acts in a support role to Investigations, Analytics, and Business teams. The team's core job is detecting and analyzing risky patterns, creating a mitigation plan and implementing the right solution internally or partnering with the appropriate teams. The manager also partners with our worldwide operations by participating in global initiatives to achieve tactical and strategic goals. This is a critical role to ensure that Amazon is able to detect and prevent fraudulent and high-risk transactions, while also protecting the customer experience for legitimate customers. We are looking for a motivated and capable People Manager. In this role, you will have the unique opportunity to help define the toolsets, processes, and metrics to enable the Risk Mining mission. You will work closely with analytics, engineering, and process improvement teams. You should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. You will be expected to deliver detailed execution and solid cross-functional collaborative results-oriented work. Success for a team such as ours is/can be viewed in terms of the positive change we drive, and the quality of actionable data we provide to our customers. In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management s/he will be expected to participate in strategic planning, project road mapping activities of the team. The key to success in this role is the ability to understand the BRP vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of his entire team/sub-function at various platforms worldwide. The candidate would need be able to dive deep on metrics and facilitate the solutions. Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team. Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside TRMS to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable his team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within his/her team. Should be able to hire the best for his teams and for Amazon as well and be able to act as a mentor. Networking: The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new abuse patterns.

Basic Qualifications

3+ years of team management experience

8+ years of operational and/or retail management experience

Experience using data to influence business decisions

Experience as a manager of managers

Experience across the domain of risk management & compliance operations

Preferred Qualifications

Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

Experience in operational excellence using six sigma methodologies