Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Hands on and in-depth knowledge of AR process

• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound

• Work with cash application team to apply payments timely & accurately

• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared

• Provide accurate forecasting of collection promises

• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections

• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths

• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Meet all the productivity related goals on a monthly basis

Knowledge & Skills/ Business Acumen/ Education & Experience

• Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field

• 5-7 years of relevant experience in Accounts Receivables

• Good ability to communicate internally and externally

• Good ability to take initiative and self- start when necessary

• Proven ability to develop new ideas and creative solutions

• Proven ability to work successfully in an ambiguous environment

• Proven ability to meet tight deadlines and prioritize workload

• Fluency in Microsoft Excel is a must

Basic Qualifications

• 1+ years of finance experience

• 2+ years of Accounts Receivable or Account Payable experience

• 2+ years of applying key financial performance indicators (KPIs) to analyses experience

• Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills

• Experience using data to influence business decisions

• Experience in corporate finance including budgeting/planning, forecasting and reporting

Preferred Qualifications

• 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

• Experience in TM1, Data Warehouse and SQL