Job Title – Customer Care Specialist Location – Jadcherla, Telangana, India Job model – Hybrid

Key Responsibilities

• Accept orders within pricing limits and check product and transport availability.

• Plan delivery dates within contracted period, considering product availability and priority of previously accepted orders.

• Select most efficient means of transport and arrange transport within Service Level Agreement terms.

• Suggest alternatives to sales management in case customer priorities, product availability or transport availability have changed.

• Ensure timely availability of documents required for transport or customs.

• Provide customer with samples if requested.

• Investigate and resolve logistic complaints (within competencies).

• Suggest improvements to increase logistic performance, in terms of quality and quantity.

• Support for Customer Portal onboarding & adoption.

• To execute all activities necessary for a smooth and uninterrupted order delivery process.

• To ensure all the responsible activities delivered on a timely manner and to solve all customer queries.

• Timely coordination and delivery of the needs and supports to the customers.

• Dependency of tasks on multi-stakeholders and functions

  We bring

• An open, trusted, and flexible work environment that empowers people to take accountability for their work and own the outcome.

• A space to grow by encouraging and supporting curiosity and an open mindset.

• A culture that prioritizes safety and well-being, both physically and mentally.

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

• A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.

• An eagerness to be one team and learn from each other to bring progress to life and create a better future.

• To achieve complete customer satisfaction whilst not compromising DSM’s standards and targets, requiring specific detailed knowledge of products including supply source, pack sizes, the knowledge to detect wrong codes, to suggest or arrange alternate sources of supply.

• Application of specific knowledge to needs, requirements, regulations, and peculiarities of assigned countries (e.g.: Shelf-Life of product), including ability to handle differences in supply and demand and arranging for shortfalls of product and customer expectations within regulatory requirements.

• The Customer Care Specialist must be aware of trade practices in each market of the assigned countries and of market differences. Competent in handling customer relations applying adequate interactive social and communication skills to every situation successfully and maintain DSM’s standards.

• To attend to urgent orders in very short notice especially orders with Credit Waivers.

  You bring

• Good command of English (written & verbal) is a prerequisite.

• Minimum 2-4 years of relevant experience in order processing, customer service or order fulfilment

• Undergraduate degree, good command of English (written & verbal) is a prerequisite.

• Knowledge of and experience in own discipline: - Knowledge of OTC/SAP, OTC/Apoll0

  Equal Opportunities Commitment

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  The application process Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Sailaja Karra, Talent Acquisition Team (sailaja.karra@dsm-firmenich.com)

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.