About this role:

Wells Fargo is seeking a Business Execution Manager

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business

• Engage business stakeholders in integrating or implementing business execution initiatives

• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development

• Make decisions and resolve issues regarding operations of the team to meet business objectives

• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives

• Collaborate and consult with immediate colleagues and cross functional business partners

• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution

• Manage allocation of people and financial resources for Business Execution

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years Leadership experience

Desired Qualifications:

The individual will be responsible managing and maintaining performance of their team, including but not limited to risk and control framework reviews, capacity, key performance metrics, front to back process improvement plans, resiliency plans, I&P location footprint and quarterbacking critical projects/programs. The role would require direct engagement with senior leaders across COO teams and partner with them to drive diverse and challenging strategic initiatives designed to improve processes, controls, and regulatory/risk compliance across various risk, automation, surveillance & quality assurance functions.

Functional Expectations

• Strong analytical skills with high attention to detail and accuracy. Solid knowledge and understanding of IT processes, systems/application support.

• Banking and Finance Domain Exposure.

• Knowledge of system testing methodologies, test script management and execution, UAT testing experience for enterprise scale systems

• This is a Hybrid Support process hence the efforts would be distributed among Application support, User Provisioning and Testing

• CRM systems experience focused on Salesforce or Microsoft Dynamics highly desired.

• Strong customer service focus validated with relevant experience. Actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.

• Familiarity with Tableau/Power BI to extract reports.

• Familiarity with workflow tools like ServiceNow and JIRA

• Excellent verbal, written, and interpersonal communication skills.

• Strong problem-solving abilities are must.

• Effective organizational, multi-tasking, and prioritizing skills.

• Content Management and credit/loan origination system support, knowledge and testing highly desired.

• Strong programming skills in python to extract, manipulate and analyze large amount of data.

• 12+ years of experience with above skillsets

Strategic Execution and Delivery:

• Clear understanding of divisional priorities; draft, opine and execute the division’s target operating model (including forecasts, budgets, cost allocations, location and BCP strategy)

• Engage with third party vendors, perform assessment for data quality requirements and provide recommendations for investments with consideration to longer term internal strategic solutions

• Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions

• Assist in onboarding new COO teams including setting up processes, procedures and control

Executive Communication:

• Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally to create executive ready presentations, including presentation of information and data to persuade, educate, and enhance understanding at all levels

• Drive complex issue management and deliverables into effective outcome-oriented conversations

• Institute sturdy communication channels with business partners to support and manage the delivery of the division’s strategic programs

Change mindset and collaboration:

• Collaborate on change initiatives across the division in a seamless manner, collaborating with global stakeholders; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems

• Identify opportunities for increasing operational efficiencies, perform root cause analysis to propose ideas that improve front to back processing across COO

• Partner with teams to operationalize regulatory adherence, implement process controls and solve for key issues/needs

• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources; Participate in projects requiring data cleanups, process improvement analysis and reporting

Risk & Control Mindset:

• Assess, review, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the key metrics to help teams improve throughput while reducing risk

• Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment

• Collaborate with operational risk teams to log and monitor Issues and Corrective Actions when operational incidents are identified

Leadership:

• Develop and maintain productivity of the team - ensure strong focus on short and long term objectives, training, succession planning, career development, attrition management and managing career opportunities

• Interact with the team regularly; conduct monthly one-on-one meetings

• Manage training needs of the team along with ensuring completion of the mandatory targets

• Performance management - conduct appraisals, complete action plans for people development

• Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team

Job Expectations:

• MBA/equivalent advanced degree, or equivalent experience

• 13+ years of experience with project management, business execution, risk management, business solutions and/or quality assurance/surveillance

• Excellent verbal and written communication skills, portray great levels of accountability and attention to detail

• Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity

• Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions to issues with partners or clients including escalations as needed

• Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result

• Advanced Microsoft Office skills to create persuasive PowerPoint presentations; Strong analytical skills leveraging Microsoft Excel/Access

• Experience working with data analytics, business intelligence, and data governance to drive tactical and strategic decisions and planning

• Experience identifying and driving process improvements in complex environments

• Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources. Experience with BI tools (ex. Alteryx, tableau is valued

• Proven ability and experience in being able to look at the big picture across a risk program and implement successful strategy and solutions

• Strong organizational skills, attention to detail, and adherence to strict deadlines in a fast-paced environment

• Ability to effectively multi-task and successfully work on several unrelated projects at the same time

Posting End Date:

18 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-412224