O2C Analyst | 12-month Secondment

Job Description:

As an Order to Cash Analyst with Sage, you’ll be part of a dynamic team in the European finance shared service center, focusing on delivering exceptional customer experiences through operational expertise. You’ll proactively manage risk, oversee debt and cash management, and contribute to revenue growth while ensuring smooth payment processes. You’ll also take ownership of your development, seek out process improvements, and work collaboratively to meet key performance goals.

In your first 90 days, you'll build knowledge around ledgers, portfolios, and cash collection strategies.

Key Responsibilities:

What You'll be Responsible for:

As an OTC Analyst, you'll take ownership of your development by setting personal goals, actively seeking out training, and coaching colleagues to ensure consistent performance. Your responsibilities will include managing ledgers, driving cash collection, and resolving customer queries efficiently to secure payment. You'll also deliver system and process training, identify areas for improvement, and work collaboratively to achieve individual and team targets. You will stay proactive in managing reconciliations, handling stakeholder interactions, and contributing to team meetings—all while maintaining high standards of customer service and adhering to company policies.

What You’ll Bring to the Table:

You should be customer-focused, delivering service excellence and building trust by honoring commitments. You will stay action-oriented and enthusiastic about new challenges, while spotting opportunities for innovation and sharing best practices. You’ll work collaboratively, communicate ideas clearly, and stay organized to meet deadlines, all with a focus on continuous improvement and best practices in Order to Cash processes.

The Skills You’ll Need:

• Experience in a high-performing team

• Proficient in Microsoft Office (Excel, Word, PowerPoint)

• Strong communicator with customers, finance, and the wider business

• Collaborative team player, ready to support colleagues

• Committed to delivering high-quality service

• Strong problem-solving skills

• Proven track record of meeting SLAs

More Good Stuff:

• Comprehensive health, dental and vision coverage

• Work away scheme for up to 10 weeks a year

• On-going training and professional development

• Paid 5 days yearly to volunteer through our Sage Foundation

• Flexible work patterns and hybrid working

• Hybrid work arrangement: (2 days on-site in Newcastle, 3 days remote)

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Function:

Finance Operations

Country:

United Kingdom

Office Location:

Newcastle

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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