Regular

PRIMARY FUNCTION

The Operations Support Specialist shall support the Straitsys team as a Primary Point of contact for Business Operations.

ESSENTIAL FUNCTIONS

• Assist the General Manager in managing day to day activities within technical, business and operations support functions.

• Represent the program when the GM is absent. This includes items such as representing the PM in meetings, sending emails to further the project, and requesting tasks, efforts, and progress be made if approved beforehand by the GM.

• Research technical details, organizational interdependencies and individual backgrounds and report findings to ETU OBMs prior to events or meetings.

• Review design and technical documentation to validate decisions or recommend alternative courses of action.

• Evaluate new tools as they are deployed to determine how the tools are used in order to suggest improvement, requirement, or other efficiencies that might be employed in the tools.

• Provide guidance and support to the team based on the GMs direction

• Assist Program Managers in prioritizing open objectives.

• Support access control functions associated with ITS tools and systems for any systems directed by the Government.

SUPERVISORY RESPONSIBILITIES None.

KNOWLEDGE, SKILLS, and ABILITIES:

• Ability to enter data accurately into databases.

• Ability to write routine reports and correspondence.

• Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff.

• Must possess effective oral and technical written communication skills to clearly communicate information to others.

• Ability to use general office equipment such as phone, copier, scanner, printers, etc.

• Ability to follow a process.

• Strong professional customer service skills, including active listening, prompt service and follow-up.

• Strong analysis and problem-solving skills; ability to draw conclusions and justify decisions.

• Must be able to communicate issues to management.

• High degree of self-motivation and the ability to work independently.

• Ability to multi-task.

QUALIFICATIONS:

• Possess a bachelors degree or 4 years of relative experience within DoD. Demonstrated knowledge of workflow management and business process mapping

• Requires excellent oral and written communication skills and outstanding customer service; includes the ability to brief to Executive Management (EM)

• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)

• Experience documenting SOPs and other technical support documents

• Demonstrated ability to gather and interpret metrics from systems, reports, spreadsheets, and other data sets

• Be able to multi-task and compile information from multiple sources/locations and present in a singular format, both written and orally

• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred)

• Must be a US Citizen

• Must possess and maintain at minimum an Interim Top Secret (TS) Clearance

• Must fluently speak, read, understand, and write the English language

• Ability to successfully pass a pre-employment physical and drug test.

PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and witho t regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.