Shift Manager/Shift Leader

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.

• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

• Ensure that all employees present a neat clean appearance and wear company uniform.

• Personally demonstrate the Customer needs are the highest priority.

• Ensure food safety, quality and accuracy of orders.

• Resolve customer complaints quickly while maintaining positive customer relations.

• Greets customers with a smile, is polite and pleasant when speaking with customers.

• Works with urgency.

• Works with management and fellow employees.

• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.

• Demonstrates a positive and enthusiastic attitude with co-workers.

• Maintains professional demeanor and work environment.

Attendance

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.

• Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

• Provide regular feedback to the RGM on the performance of Team Members.

• Provide ongoing constructive and complimentary feedback to Team Members.

• Actively participates in the training of Team Members.

• Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.

• Oversee proper product preparation, rotation, portioning, cooking and holding times.

• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

• Perform other duties as required by manager.

Job Requirements and Essential Functions:

• Strong preference for internal promote form Hourly Champion position.

• Must be at least 18 years old.

• Must pass reference check.

• Must have reliable transportation.

• Able to do basic business math.

• Able to stock shelves and coolers.

• Able to oversee and manage subordinate employees and provide direction.

• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.

• Able to clean the parking lot and grounds surrounding the restaurant.

• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.