JOB REQUIREMENTS: POSITION SUMMARY: This position is responsible for coordinating hospice pre-registration and facilitating medical records request for all hospice with a history of an injury and answer phone inquiries during business hours. This position is responsible for coordinating the completion of overall case work. ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. -Manages the Hospice Program registration system by collecting medical records and other required tasks. -Responsible for Records Management: Works with local hospitals, clinics, nursing homes, assisted living facilities for medical records requests and direct them the proper investigator. -Communicates with funeral homes, government agencies and departments, hospitals, and clinics related to confidential decedent information. -Responsible for quarterly quality assurance case review. -Responsible for organ and tissue donation program. -Assist the Chief Medical Examiner in onboarding new investigators. -Serves as a point of contact for department projects coordination and acts as liaison between programs and systems, and participants or end users. -Supports the department programs and services through organizational management of critical timelines and documentation. -Assists with the operation and troubleshooting of office equipment and works with IT as needed. Updates and maintains department files, records, plans, mailing lists, and other related documents. -Prepares professional internal and external communication such as letters, newsletters, brochures, newspapers, minutes, social media, website, etc. as related to the department. -May act as receptionist or point of contact for any of the following but not limited to: the general public, staff, and vendors, etc. -Other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE REQUIREMENTS -Associate degree in the medical field or office management. -Minimum of one (1) year of experience with a hospice agency, funeral home or medical examiner\'s office. -Five (5) years of customer service experience interacting with a diverse group of clients in stressful situations. -Minimum of one (1) year of experience in data entry. -Randox certification, preferred. -Advanced proficiency with Microsoft Excel is required. Full Pay Range: \$22.29 - \$31.05/hour Expected Pay Range: \$22.29 - \$25.22/hour Department: Medical Examiner FTE: 0.5 St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual\'s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics. ***** APPLICATION INSTRUCTIONS: Apply Online: www.sccwi.gov