Job Information
TEKsystems Customer Service Representative in Hudson, Ohio
Description:
Typical Day:
Providing customer service to clients/drivers by answering inbound calls: 4 types
Accident Claims
Setting up Rentals
Glass Claims
Roadside Assistance
Obtain and document all required information from caller and accurately putting it in the systems.
Almost every call is inbound- will receive overflow of operator calls (will become knowledgeable in all departments)- only outbound calls you will make are to body shops, towing companies, etc. to provide the client with the information and a solution to their problem
Sample call:
Take inbound call and ask for there location, they will know the latitude/longitude or where they are located.
Document that into the system correctly
Where to tow, what tow to get (tow truck, flatbed, etc.) and the damage on the vehicle
Document that into the system correctly while providing top notch customer service
Follow up with drivers to ensure they get back on the road efficiently
Top Skills Details:
Customer service
Data entry
Administrative assistant
Customer support
Dispatcher
Call center
Additional Skills & Qualifications:
MUST be efficient in Microsoft Excel, Word and Outlook
MUST be able to multi-task
MUST have customer service experience
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems
- TEKsystems Jobs