Company Description:

Summit Electric Supply is a successful and innovative 40+ year old electrical distributor, operating in a $110 billion industry. Learn more about us at summit.com.  

Who We Are:

We are tenaciously driven to provide our customers with an unparalleled experience.

This is achieved through The Summit Way. It defines and drives who we are. It is our key differentiator. It is our foundation for success.

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

• Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services

• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs

• Assist customers over the phone or via internet with orders, quotations, and product questions

• Negotiate profitable pricing with both customers and suppliers

• Proactively follow up on customer orders, challenges, and needs

• Resolve customer concerns and issues as efficiently and effectively as possible

• Assist counter and warehouse associates as needed

Essential Qualifications and Experience

• Excellent interpersonal and communication skills, both oral and written

• Time management – ability to organize and manage multiple priorities and meet deadlines

• Flexibility – ability to effectively adapt to change

• High school diploma or GED

   

   

Beneficial Skills and Experience

• Ability to perform duties with minimal supervision

• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)

• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

   

   

Physical Challenges

• Consistent sitting for hours at a time

• Consistent use of keyboard and mouse

• Must be able to lift 5 pounds on a regular and consistent basis

• Ability to climb stairs on occasion

• Majority of job is located inside office during regular office hours of operation

   

All your information will be kept confidential according to EEO guidelines.

Not sure if this position is right for you? Click here (https://jobs.smartrecruiters.com/oneclick-ui/company/116349975/job/1365519130/publication/0?lang=en&sid=)  to submit your information to our recruiting team.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224.  Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice.  Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.