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GENERAL ACCOUNTABILITIES

The Identity and Access Management Analyst is a key member of the Information Security team. They are responsible for the management and support of identity and access management systems. The role will focus on administration and management of tools associated with access management. The administrator will have the autonomy to leverage their experience and expertise to enforce the appropriate security controls in an auditable and manageable manner.

SPECIFIC RESPONSIBILITIES

80% Analytical and Technical Responsibilities

• Fully manage SCI’s Identity and Access Management (IAM) tools

• Support operational issues involving IAM systems and tools

• Automate manual tasks related to IAM systems and tools

• Performs other job-related duties as assigned or related to IAM technologies

• Support existing security configurations including providing routine security administration and troubleshooting security related issues

• Interface with IT Teams and SCI Business Teams to review access management requirements and design solutions to meet those requirements

10% Administration and Reporting Responsibilities

• Develop technical documentation for all supported products

• Develop and maintain detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes.

• Provide cross-training for other technical staff on Identity and Access Management responsibilities

• Create custom reports to meet business needs where necessary

• Maintain reporting and communications tools for all assigned projects.

10% Audit Administration

• Prepare documentation for audits and act as the point of contact for audit-related responsibilities

• Maintain user profiles and ensure that the maintenance process complies with company standards

• Work with Internal Audit to maintain SOX control and segregation of duties design, setup, and compliance

• Maintain access management approval matrix

Educational / Experience / Minimum Requirements

Education:

• Bachelor’s degree (or equivalent experience) in IT or a related field.

Experience:

• Five (5) years of demonstrated Information Security Administration experience supporting Active Directory, Exchange, file shares, Powershell, SQL, M365 Administration, Entra ID, and Identity Access Management (IAM) solutions.

Knowledge, Skills & Abilities:

• Experience with SailPoint’s IdentityNow/Identity Security Cloud, creating access profiles, roles, workflows, configuring sources, and native scripts

• Experience with Powershell, creating functions/scripts

• Must have a firm understanding of SQL SELECT and JOIN statements.

• Demonstrated experience and knowledge of designing and configuring Active Directory security groups and user profiles

• Demonstrated knowledge of Identity and Access Management business practices

• Entra ID user/group administration

• Assigning roles in Azure

• Microsoft 365 administration

• Familiarity with the following is a plus: AWS, Okta, Exchange mailbox and group administration (on-prem and cloud), Sharepoint list creation/maintenance, Delinea Secret Server, SAML, OpenID Connect, oAuth, SCIM

• Must be proficient with Word and Excel

• Ability to multi-task and change priorities as needed

• Communication and presentation skills

• Demonstrated problem solving and decision making skills

• Ability to follow detailed instructions

Core / Critical Competencies

Build Trust With Others

• Operates with integrity - Demonstrates honesty; keeps commitments; behaves in a consistent manner.

• Discloses own positions - Shares thoughts, feelings, and rationale so that others understand personal positions.

• Remains open to ideas - Listens to others and objectively considers others’ ideas and opinions, even when they conflict with one’s own.

• Supports others - Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge.

Communicate Effectively

• Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence.

• Adjusts to the audience - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.

• Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.

• Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.

• Comprehends communication from others - Attends to messages from others; correctly interprets messages and responds appropriately.

Contribute to Team Success

• Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

• Involves others - Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

• Informs others on team - Shares important or relevant information with the team.

• Models commitment - Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Drive for Results

• Prioritizes - Identifies more critical and less critical activities / tasks; adjusts priorities when appropriate.

• Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.

• Schedules - Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

• Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

• Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Focus on the Customer

• Uses Key Principles - Establishes good relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

• Acknowledges the person - Greets customers promptly and courteously; gives customers full attention.

• Clarifies the current situation - Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.

• Meets or exceeds needs - Acts promptly in routine situations; agrees on clear course of action in non-routine situations; exceeds expectations without making unreasonable commitments.

• Confirms satisfaction - Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.

• Takes the HEAT - Handles upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues.

Make Sound Decisions

• Identifies issues, problems, and opportunities - Recognizes issues, problems, or opportunities and determines whether action is needed.

• Gathers information - Identifies the need for and collects information to better understand issues, problems, and opportunities.

• Interprets information - Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

Understand the Business

• Understands technical terminology and developments.

• Knows how to apply a technical skill or procedure.

• Knows when to apply a technical skill or procedure.

• Performs complex tasks in area of expertise.

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors during all seasons and weather conditions.

• Hybrid work environment. Some days working from the office is required.

• Standard business dress is required.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Flexible starting times from 7 AM until 9 AM

• On call duties for one week out of four. During the on-call week, the hotline for terminations will be forwarded to a number of your choosing. You will be required to answer any incoming call and process the termination of access request in a timely manner. Generally, there are only a couple of calls per week to this number after hours.

Postal Code: 77019

Category (Portal Searching): Information Technology

Job Location: US-TX - Houston

Job Profile ID: C00708

Time Type: Full time

Location Name: SCI Corporate Office II