Description We are offering a contract employment opportunity for a Help Desk Analyst III, located in Houston, Texas. The chosen candidate will serve as the primary point of contact for technical issues related to desktops, laptops, peripherals, and university-supported software. This role is critical in maintaining a smooth and productive learning and working environment.

Responsibilities:

• Troubleshoot and resolve a range of technical issues related to desktops, laptops, peripherals (printers, scanners, etc.), and university-supported software.

• Provide technical support via phone, email, in-person assistance, and ticketing systems.

• Maintain a positive and professional demeanor while delivering exceptional customer service to all users.

• Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and MS Office 365 to effectively perform job duties.

• Monitor and maintain accurate and detailed records related to customer credit applications.

• Address and resolve customer credit inquiries in a timely and efficient manner.

• Keep track of customer credit accounts and take necessary action to collect delinquent payments. Requirements • Proficient in Citrix Technologies

• Experience with Database Management

• Familiarity with EO/IR systems

• Proficient in Lotus Notes

• Strong Microsoft Suite Skills

• Knowledge of Active Directory

• Experience with Computer Hardware

• Familiarity with Configuration Management

• Experience in Deskside Support

• Familiarity with Desktop Hardware

• Proficiency in MS Office 365

• Strong problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work in a team environment

• Ability to handle multiple tasks and prioritize work

• Strong customer service skills

• Demonstrated ability to learn and adapt to new technologies quickly

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .