JOB OVERVIEW:

Greet guest at hotel entrance and assist guests with front door and unloading baggage.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters.

People

• Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.

Guest Experience

• Assist departing guest with all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.

• Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.

Responsible Business

• Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.

• Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, and one year guest service or doorperson experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing or lifting items weighing up to 100 pounds.

• Handling objects such as luggage

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.

• May be required to work nights, weekends, and/or holidays

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.