Role Summary Apex is seeking an experienced client-facing leader to drive the value-based care success of our health system and health plan clients. Reporting to the Senior Vice President, Commercialization and Enterprise Transformation, the Director, Client Services is responsible for overall delivery, communication, relationship development, and revenue expansion across our strategic health plan and health system accounts. This role includes the leadership and management of client services personnel. Key role responsibilities are outlined below: Essential Functions The client services manager will lead and/or support the following key client services activities: Executive relationship development: Develop trusted relationships with client counterparts at the manager, director, VP, and senior executive levels Client account management: Proactively identify risks, issues, and opportunities, and manage accordingly Client assessment delivery: For initial client discovery and business assessment, lead initial engagement by managing and performing executive stakeholder interviews, analyzing client data, and developing the comprehensive assessment deliverable that includes actionable recommendations and next steps Engagement and deliverable management: Facilitate post-contract execution business process redesign, solution design and system configuration activities in order to ensure successful client launch on the ApexAscent™ platform, and manage the creation and successful completion of deliverables per the contract schedule Client services team competency development : Support the development of Apex client services core competencies, develop best practices, accelerators, and templates, and nurture the growth of the Apex client services team Communications lead: Act as primary and responsive communications liaison between client and Apex teams; develop and manage executive communications in terms of weekly and monthly status reports, business reviews, etc. Product Roadmap: Support the development of our solution roadmap as relevant to our client needs and assist in third-party vendor relationships where applicable. Candidate Qualifications Bachelor’s degree in business, economics, healthcare administration, or related business or business IT field Seven or more years of consulting, account management, customer success, or client services experience with proven ability to deliver and manage complex healthcare solutions in accounts ranging from $5M per year to $15M per year Proven ability to identify strategic account expansion opportunities that both address client business challenges while leading to deep operating partnerships with clients Knowledge of healthcare market, health insurance and health system business operations Understanding of value-based care tenets in terms of contracting concepts, technologies supporting value-based care KPIs, and overall market trends and trajectory Competencies To perform the job successfully, the candidate should demonstrate the following competencies: Verbal Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Analytical & Quantitative: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Problem-Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Business Acumen: Understands business implications of decisions; demonstrates foundational understanding of managed care, value-based care along with willingness to learn quickly. Adaptability / Coachability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to succeed in unstructured environment; open to coaching and developmental feedback.