Description

Job Description: We are seeking a Desktop Support Professional with a bachelor's degree in computer science or a related field and a minimum of three years of experience. The successful candidate will provide technical support to our users and assist with carrying out complex installations, configurations, as well as carry out diagnostics on performance and functionality of desktop hardware and software. Apply today to learn more about this exciting opportunity!

Responsibilities:

• Support end users by diagnosing and resolving software and hardware issues on desktops and peripherals

• Install, configure, test, and maintain operating systems, application software, and system management tools

• Communicate complex technical issues to non-technical staff in an understandable and concise format

• Maintain an inventory of PCs, monitors, keyboards, hard drives, and other computer equipment

• Collaborate closely with the IT team to ensure that desktop support integrates effectively with other infrastructure services

• Promptly escalate unresolved issues to the appropriate technical teams

• Create and maintain detailed documentation of the IT infrastructure and develop user guides to facilitate the optimal use of IT resources

• Conduct regular security checks and implement cybersecurity measures in line with the company policies

• Stay abreast of the latest technology trends and make recommendations on hardware and software upgrades

• Training end users and promoting the productive use of desktop tools.

  Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field

• Minimum of three years of experience in desktop support or a similar role

• Excellent technical knowledge of desktop hardware, software and peripherals

• Strong knowledge in Windows and MAC operating systems, and Microsoft Office Suite

• Experience with corporate antivirus solutions is a plus

• Strong troubleshooting abilities and problem-solving skills

• Exceptional communication skills and ability to explain complex technical issues in layman terms

• Holds industry certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, etc., will be an added advantage

• Ability to work in a team and independently.

Candidates with outstanding troubleshooting skills, attention to detail, strong organizational skills, and the ability to keep up with the fast pace of changing technology are encouraged to apply.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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