CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT)

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CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT)

Salary

$16.68 - $17.50 Hourly

Location

1400 Lubbock

Job Type

Full Time

Job Number

34432

Department

Municipal Courts Department

Opening Date

06/25/2024

Closing Date

7/2/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Posting Number: 34432

Department: Municipal Courts

Division: Public Services

Section: Cash Management

Reporting Location: 1400 Lubbock and All Satellite Locations

Workdays & Hours: 2:00p.m - 10:30p.m.** *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has full-time employment opportunities available for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities will include the following:

• Collection of fines

• Processing payments by cash, check, credit card and wire transfer

• Process Parking Payments and schedule hearings

• Data entry of court records and transactions

• Act as a Passport Application Acceptance Agent by executing the passport application, ensuring that the application form and supporting documents are correctly submitted, and collect passport fees

• High level of direct contact with the general public, attorneys, court staff and law enforcement

• Dissemination of court information as required

• Data entry of court records and transactions

• Scanning of court documents into the Court’s case management system

• Periodic rotation to alternate Court locations and/or sections

• Other administrative and customer service-related responsibilities as assigned.

• Must submit to annual background checks

*Please know that this position is designated as a Tier 1 position and the selected candidate will have to work during inclement weather conditions. *

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to other court location, sometimes on short notice if and when needed.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution: An Associate's degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences shall be given to the candidates that are:

• Bilingual in Spanish

• Have documented heavy cash handling experience;

• Heavy customer service experience;

• Knowledge of court policies and procedures

• Excellent verbal and written communication skills.

  Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-6150.

If you need special services or accommodations, call (832)393-6150. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• YES

• NO

  02

  Which best describes your completed education and verifiable work-related experience?

• High School Diploma or GED WITH AT LEAST Six (6) months or more of verifiable administrative or customer service-related experience.

• High School Diploma or GED and LESS THAN Six (6) months administrative or customer service-related experience.

• Associate Degree or Higher

• None of the above

  03

  Please list the agencies where you have held customer service-related jobs and you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)

  04

  In your most current or previous employment, how many years of verifiable cash handling experience do you have?

• Less than 6 months verifiable cash handling experience

• 6 months of verifiable cash handling experience

• 1 year of verifiable cash handling experience

• 2 years of verifiable cash handling experience

• 3 years of verifiable cash handling experience

• More than 3 years of verifiable cash handling experience

• None of the above

  05

  If you indicated that you have verifiable cash handling experience in question #4 above, please list the agencies where your duties included cash handling. If you do not have verifiable cash handling experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)

  06

  What language other than English, do you consider yourself fluent (read/write/speak)? (Check all that apply)

• Spanish

• Vietnamese

• Chinese

• French

• Other

• None of the above

  07

  Are you willing and able to travel to additional court locations, sometimes on short notices, if and when needed?

• YES

• NO

  08

  This position is designated as a Tier 1 position and the selected applicant will have to work during inclement weather. Are you willing to accept the position knowing that you will be subject to work during inclement weather conditions?

• YES

• NO

  Required Question