The Customer Service Representative will provide full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
• Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
• Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• Minimum of 1 year in customer service or sales experience.
• 1 year working in a multitask environment while under time constraints.

CUSTOMER SERVICE REPRESENTATIVE BENEFITS:

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2971327-125201