Job Description

Insight Global is seeking a Condition Monitoring Advisor to support the world's leading manufacturer of construction and mining equipment in Houston, TX. This individual provides first line of support of problem resolution and/or recommendations on selected products and services.

Day to Day:

Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.

Answering inbound customer inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.

Identifying issues and determining appropriate course of action for effective resolution.

Processing results from analysis of technical data.

Understand prime product or component health or status, if action is needed, and required next steps.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Mechanical or Electrical Engineering.

2+ yrs. experience with analytical data, utilizing quantitative analysis, preferably in data science, or engineering.

Proficient in customer service (phone, email, face to face).

Understanding of engines in an automotive or marine manufacturing setting.

Strong analytical skills in PowerBi, Tableau, Grafana, etc.

Excellent written and verbal communication skills with experience building strong relationships. Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes. Practices, control system logic, driven equipment, and processes.

Working knowledge and mechanical skill set including the use of hand tools, measuring tools. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.