Job Information
Houston Methodist Cash Applications Representative - EPIC - Cash Applications & Systems in Houston, Texas
At Houston Methodist, the Cash Applications Representative position is responsible for the daily entry, reconciliation, electronic data interchange and analysis of all activity between the bank lockbox and the general ledger. This position monitors all payment sources assigned, including any Electronic Remittance Advices (ERAs) and manual transactions to ensure that all payment transactions received from all payor sources are fully accounted for, accurately credited or debited and balanced daily between the bank account, electronic health record system, and accounting ledgers. This position also monitors all posting software to ensure that all assigned ERAs received will post appropriately. Additionally, this position will work with the Cash Applications Supervisor and/or management to resolve any ERA posting issues.
PEOPLE ESSENTIAL FUNCTIONS
Coordinates with Treasury Management and Financial Accounting to ensure that all debits and credits are accurately reflected in the daily activity.
Coordinates with Single Billing Office (SBO) and/or AR representatives to resolve cash application discrepancies, as needed.
Assists with knowledge sharing, payor and department training, and provides support to other team members as advised by the manager and/or supervisor.
SERVICE ESSENTIAL FUNCTIONS
Works correspondence received in lockbox daily.
Ensures protection of private health and personal information. Adheres to all Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) compliance regulations.
Monitors the appropriate software tools and reports to ensure that assigned electronic remits are accurately posted.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Reviews remittance advices or explanation of benefits received in lockbox correspondence to apply correct contractual adjustment and enters appropriate account status.
Researches transactions appropriately to ensure that payments are correctly applied. Resolves any pending electronic transactions upon management's request.
Identifies and resolves unmatched cash transactions in a timely manner. Thoroughly utilizes all available resources to research any potential refund to ensure accuracy and prepares refund requests when appropriate; consistently follows the Levels of Authority (LOA). (EF)
Completes reconciliation of unidentifiable/unmatched cash receipts. Processes insurance refunds as applicable.
FINANCE ESSENTIAL FUNCTIONS
Reviews and enters all transactions from work driver rejections/exceptions.
Resolves assigned reconciling items to ensure the proper statement of cash in financial reports.
Plays a key role in month end by clearing any assigned tasks for month end and assists with additional research and/or posting as needed to close month properly.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Performs special research and analysis and conducts special projects, with attention to detail and within designated timeframes, as directed by management.
Actively accommodates new industry technology to maximize work efficiencies.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Three years of related experience in patient accounting or institutional/professional cash management, in a high volume, fast paced environment
Previous experience with electronic remit processing
Previous experience with bookkeeping or accounting preferred
Previous experience with an electronic health record system preferred
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Knowledge of professional and hospital system billing software related to cash posting functions
Advanced knowledge of the cycle of a patient guarantor account, which will include hospital and physician charges
Knowledge of hospital and PO billing, collections, reimbursement, contractual agreements and the appeals process, and hospital charity programs
Excellent communication and negotiation skills, as well as an ability to work independently and interdependently with other business office staff
Sharp analytical abilities in order to recognize individual patient circumstances and options for resolution
Proficient computer skills and ability to learn and navigate multiple software programs
Ability to remain calm in stressful situations with patience and understanding
Knowledge of medical terminology and applicability
Ability to multi-task and flexibility to meet the requirements of the department and the organization
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
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