ASSISTANT DIRECTOR (EXE LEV) - CUSTOMER EXPERIENCE

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ASSISTANT DIRECTOR (EXE LEV) - CUSTOMER EXPERIENCE

Salary

$132,000.00 - $155,000.00 Annually

Location

Houston, TX

Job Type

Executive Level

Job Number

34513

Department

Houston Public Library

Opening Date

07/05/2024

• Description

• Benefits

• Questions

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: CUSTOMER EXPERIENCE

REPORTING LOCATION: 500 MCKINNEY

WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM*

• Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Public Library (HPL) seeks a passionate, experienced library professional with proven leadership skills and an ability to motivate and inspire staff to become the next Assistant Director of Customer Experience (ADCE). This individual is smart and strategic, effective, timely and innovative in the delivery of objectives with experience in public library service delivery, project management, operational improvement and change management. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.

The ADCE serves as an integral member of the Houston Public Library's Executive Leadership Team and plays a critical role in leading HPL forward. The successful candidate will be able to demonstrate the ability to blend traditional and leading-edge library services in an environment of continuous improvement.

Essential duties and functions of the position include but are not limited to the following:

• Provides strategic direction for the Central Library, 36 Neighborhood Libraries, and 3 History Research Centers with up to 7 direct reports and approximately 350 indirect reports.

• Supervises, coaches, and mentors Senior Managers of Central Library, Neighborhood Libraries and History Research Centers.

• Resolves complex customer issues, ensuring consistent operations between HPL's locations, and overseeing the performance and development of frontline staff.

• Serves as an organizational leader, with a focus on operational improvement and change management as well as serving as a large-scale project manager.

• Develops initiatives and strategies to enhance the service priorities and goals for the Library and City.

• Assist in the planning process of Library renovations and representing the Department at Capital Improvement Plan meetings in the community.

Applicants are required to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.

EXPERIENCE REQUIREMENTS

Seven years of administrative experience are required, with at least three of those years in a managerial capacity.

A Master's degree may be substituted for two years of experience.

LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

PREFERENCES

Preference will be given to applicants with the following:

• Master of Library Science degree from a school accredited by American Library Association (ALA).

• Experience in a management or leadership capacity at a large urban library.

• Experience working with people of diverse backgrounds.

• Communicate effectively

• Exhibit strong interpersonal and collaboration skills Are bilingual

• Current or recent engagement with professional national and/or statewide library organizations.

• Up to date and proficient knowledge of MS Office (Excel, PowerPoint and Word)

• Highly developed writing and presentation skills

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION YES

This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 32

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm (http://agency.governmentjobs.com/houston/default.cfm%20) or call 832-393-0453.

If you need special services or accommodations, call 832-393-0453. TTY 7-1-1

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your highest level of education?

• High School Diploma or GED

• Associates Degree

• Bachelor's Degree

• Master's Degree or higher

  03

  If you answered that you have a college degree what was your field of study?

• Library Science

• A closely related field of study

• Non-related field of study

• I do not have a college degree

  04

  Which best describes your professional library experience?

• I have no professional library experience

• Less than 5 years

• 5 - 6 years

• 7 - 8 years

• 9 - 11 years

• 12 years or more

  05

  Please describe your professional library experience. (if none use N/A.)

  06

  Which best describes your years of experience in a managerial capacity?

• Less than 1 year

• 1 - 2 years

• 3 - 4 years

• 5 years or more

  07

  Do you possess a Master of Library Science degree from a school accredited by American Library Association (ALA) ?

• Yes

• No

  08

  Do you have experience working with people of diverse backgrounds?

• Yes

• No

  09

  Do you have current or recent engagement with professional national and/or statewide library organizations?

• Yes

• No

  10

  Describe your current or recent engagement with professional national and/or statewide library organizations. If no experience please type "N/A."

  11

  Describe your philosophy on "Customer Experience" with regards to a library system.

  12

  Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

• Spanish

• Chinese

• Vietnamese

• Arabic

• French

• Other Language not listed

• I am not bilingual

  Required Question