Overview

About Berry

Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 250 global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. Are you ready to Make Your Mark at Berry? For more information, visit ourwebsite (https://www.berryglobal.com) , or connect with us on LinkedIn (https://www.linkedin.com/company/berryglobal) or X. (https://twitter.com/BerryGlobalInc)

This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to customers and manage some small customers. The ideal candidate for this role will be comfortable working in a team and working directly with customers.

This is a full-time (in-office) role in Hot Springs, Arkansas.

Responsibilities

Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), this role process customer complaints like invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.

New Item Creation – With K2 tool, facilitates creation of new finished goods item in JDE. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.

Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requester.

Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.

Regulatory, Specs, and Drawing Requests: Determine appropriate regs, specs, and drawings to retrieve and/or submit as requested by the customer.

ITrade – When required, maintains and troubleshoots EDI iTrade connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.

Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.

Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.

PERFORMANCE MEASURES: Success of this role will be measured by the following metrics;

1. TICs Item turnaround time

2. New Item Creation turnaround time

3. Sample Request turnaround time

4. Quoting Turnaround Time

Qualifications

• Bachelor’s Degree or Associate Degree in Management, Sales, Marketing, or Supply Chain preferred

• 1-2 years’ experience data encoding and analysis in a Manufacturing industry

• 1-2 years’ experience working with ERP, Portals, and other Data Interchange softwares

• Proficiency in gathering, analyzing and interpreting data.

• Proficient in Microsoft Excel and related Office applications

• Effectively communicate with customers, both external and internal

• Excellent communication skills-verbal and written

• Independent in working effectively with little supervision

• Self-starting

• Excellent attention to details

• Comfortable on working on repetitive tasks

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/24660/sales-support-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)

Location US-AR-HOT SPRINGS

Job ID 2024-24660

Position Type Regular Full-Time

Category Customer Service

Location : Address 106 DELTA PLACE