This position is for a (Teller) located in Oxford, MS.

Summary: To provide I.T. support services for various hardware and software for all computer users at one of the Rite-Hite manufacturing facilities, including troubleshooting, break-fix repairs, device imaging, installation, maintenance, and user support.

Duties and Responsibilities:  Provides first-level and second-level telephone and deskside support of various computer hardware and software in use at the manufacturing location.  Performs initial problem investigation, information gathering, and resolution.  Responsible for the device imaging, installation, configuration, troubleshooting, and maintenance for all the personal computer software and hardware (including laptops, desktops, printers, tablets, cell phones, desk phones, scanners, and other peripheral devices). Works with product manufacturers as needed (such as Lenovo, Dell or Apple). Support is provided via phone, online chat, email, face to face, and video calls. This first-level I.T. Support role is expected to pass on to Senior I.T. Support Technicians any issues which cannot resolve in a timely manner. Maintains an accurate service repair history through the creation of Top Desk incident management system tickets, including the documenting of work history and proper issue resolution.  Makes recommendations for servicing equipment based on this history.  Documents, tracks, and monitors incidents using applicable systems and tools. Assists in the implementation, testing and training of new releases of supported software, including custom-developed Rite-Hite applications. Maintains an up-to-date inventory of all of the computer hardware and software in use at Rite-Hite and makes recommendations for servicing equipment based on this history. Monitors system capacity and performance and reports any problems discovered. Has daily contact with peers within the I.T. department and all Rite-Hite company computer users at the manufacturing location. Works with outside consultants for advanced system setups, troubleshooting, and problem resolutions, with an emphasis on the specialized shop-floor applications. Identifies process improvement opportunities within the department and/or participates in companywide efforts. May be responsible for identifying and upon project assignment, researching, recommending, and implementing new technologies that provide business value to the organization.

Job Specifications or Qualifications:  Associate degree with an emphasis in I.T. or Business preferred, or an equivalent combination of education and/or work experience considered. Minimum 2-4 years' experience or an equivalent combination of education and experience. Familiarity with the Information Technology Infrastructure Library (ITIL) set of concepts and techniques is a plus. In-depth knowledge of computer systems and mobile devices. Customer-oriented and patient. Excellent communication and interpersonal skills. Must keep an up-to-date knowledge of all computer hardware and software in use by Rite-Hite and its representatives.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.