Hungry, Humble, Honest, with Heart.

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Hoofddorp!

Do you love technology and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions!

Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!

Sounds like you? Read on!

About the Team

At Nutanix, you will have the opportunity to be a part of the Systems Reliability Engineering (SRE) team based in Hoofddorp. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.

You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for two days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.

In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

For the junior position, we offer a fixed-term contract of 1 year duration, with the possibility to extend it to full-time.

Your Role

• Support Nutanix's HCI by providing technical expertise and troubleshooting complex issues to guarantee customer satisfaction.

• Enhance the product's serviceability by continually analyzing and resolving challenges to improve customer experiences.

• Drive enterprise customer support initiatives to achieve high levels of client satisfaction and issue resolution within agreed SLAs.

• Collaborate with cross-functional teams to ensure seamless support processes and deliver top-notch service to our valued clients.

• Dedicate yourself to mastering Nutanix's product ecosystem and actively contributing to its innovation and customer success initiatives.

What You Will Bring

• Possess a degree in computer science or a related field

• Have 1 to 2 years of relevant experience

• Demonstrate expertise on Linux, networking, storage, or virtualization technologies.

• Exhibit technical support experience.

• Showcase strong communicative skills

• Show a customer-oriented mindset.

• Display interest in a technical support role.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.