Description

Salary Range: $90K - $100K/year

Are you an inspirational leader and coach? Are you able to work well under pressure and deadlines? Are you able to work well in a team and motivate others to sustain exceptional levels of performance? Hilton Waikiki Beach is looking for a Director of Housekeeping to join our team. This leader provides First Choice Service by leading and holding responsibility for the operations of the Housekeeping department. Ensures housekeeping and laundry team member engagement. Develops and implements strategies and services which meet the needs of owners, team members, and guests. Directs the Hotel’s housekeeping program to ensure clean, orderly, and attractive conditions of our hotel.

Work Hours:

May be required to work varying schedules to reflect the business needs of the hotel. This includes day/and or evening shifts, both weekdays, weekends, and holidays if necessary.

Language Skills:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Computer Skills/Experience:

Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook), Hotel Rooms Control System (OnQ), Payroll and Purchasing systems.

Essential Duties and Responsibilities (Abbreviated Overview):

• Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the hotel.

• Develops and implements strategies and practices which support employee engagement.

• Involved with full-cycle team member life cycle including but not limited to: recruiting, training, scheduling, performance reviews, disciplinary action, etc.

• Creates 100% guest satisfaction by providing team members with the training and resources they need to maximize team member’s engagement and building positive morale to deliver “Make It Right” service and teamwork

• All other duties as assigned.

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Qualifications

Skills

Required

• Employee Relations: Advanced

• Training: Intermediate

• P&L: Intermediate

• Teamwork: Advanced

• Detail Oriented: Advanced

• Organized: Intermediate

• Critical Thinking: Advanced

• Multi-Tasking: Advanced

• Conflict Resolution: Advanced

• Decision Making: Advanced

• Customer Service: Expert

• Microsoft Office: Advanced

Preferred

• Ultipro: Intermediate

• ONQ: Intermediate

Behaviors

Required

• Functional Expert: Considered a thought leader on a subject

• Leader: Inspires teammates to follow them

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

• High School or better

Preferred

• Bachelors or better in Hospitality Management

Licenses & Certifications

Required

• Driver's License (valid)

Experience

Required

• 3 years: Experience in a similar capacity

Preferred

• Prior hotel housekeeping management experience in 400-700 room properties, preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)