Services calls from agents, policyholders and others relating to billing, policy and claims questions in a timely and professional manner. Provides service directly or refers calls to the appropriate resource. Processes all personal lines policy transactions including new business, endorsements, cancelations, renewals, reinstatement, correspondence and fax request according to the designated authority levels. Job Requirements: High school diploma or general education degree (GED) required. 1 year call center experience and/or technical rating experience training in personal multi-lines preferred. Equivalent combination of education, training or related work experience will be considered. Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Companys commitment to being always here to help. Strong technical proficiency required.