Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

• Position Summary*

Reporting to the Director of SOCC Processes and Technology, the Business Functional Analyst collaborates with business stakeholders to understand, articulate, and resolve business needs, objectives, and/or desires. They interface directly with the Information Technology Flight Operations Team in the development, testing, and validation of technical solutions to business problems. They act as a subject matter expert to internal teams such as the Project Management Office, Finance, Information Technology, Procurement, and other departments on various items to include contracts, projects, operational information, and other subjects as required.

• Key Responsibilities*

• Understand business unit functional requirements and processes to support mission-critical safety and regulatory software applications for Flight Operations and Operations Control to include operations management, flight planning, aircraft performance, aircraft tracking, ACARS/data link, maintenance, crew, and customer service applications and associated protocols which must remain available 24/7/365 in support of continuous flight operations.

• Assist in the development and maintenance of new functional requirements, technology, hardware, and software applications related to and/or supporting the SOCC operating environment as required.

• Perform administrative tasks via front-end clients in the above applications.

• Assist in design and deployment of backup infrastructure and protocols related to operational contingencies in the event Hawaiian’s primary operational control systems or facilities are unavailable.

• Lead workflow management for the group.

• Design and implement SharePoint reference websites for SOCC teams or business processes.

• Assist in development and maintenance activities for SOCC applications including identifying required maintenance, risk assessment, minimizing or eliminating down-time, and departmental communication and coordination.

• Creation of instructional guides for company personnel.

• Ensure compliance with DOT and FAA safety protocols and regulations.

• Attend industry forums representing Hawaiian’s interests, driving industry regulations for company benefit, and identifying value added enhancements or efficiencies.

• Professional development and other duties as assigned.

• Minimum Requirements*

• Bachelor’s degree or an equivalent combination of education and related work experience.

• 3 years of experience in airline flight operations, airport operations, flight dispatching, system operations control, load planning, and/or a role supporting these teams.

• 3 years of professional experience in a business analyst role.

• Strong team player with focus on collaboration, excellent time management skills, highly motivated self-starter with the ability to use sound judgment when collaborating with team members.

• Demonstrated competency in requirements development, elicitation, analysis, specification, validation, management, and the ability to apply proper techniques.

• Advanced skill level in Microsoft Office Word, Excel, Outlook, and SharePoint.

• Intermediate skill in Microsoft Visio.

• Ability to work limited nights and weekends.

• Ability to be on-call 24/7/365 for limited circumstances where expertise may be required.

/ **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

/ * In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace./

/ Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position./

/ At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success./

/ Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $81,000 - $106,000./

• Preferred Qualifications*

• Advanced degree from accredited college or university.

• Relevant certifications or professional training programs to include:

o Project Manager Professional (PMP)

o International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) Certification

o Project Management Institute (PMI) Professional in Business Analysis (PBA) Certification

o FAA Dispatcher, Pilot, Aircraft Maintenance Technician, and/or Air Traffic Control License(s)

o Other training or certifications related to the groups represented in the System Operations Control Center.

• Experience with project management life cycle (PMLC) and/or software development life cycles (SDLC) in a team environment.

• Novice skill level in Microsoft Access.

• Airline dispatch software application experience.

• ACARS/data link experience.

• Aircraft performance background or experience.

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• About Hawaiian Airlines*

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)