The Business Manager role in Hong Kong Markets is responsible for the overall strategy and administrative activities of the business.

The Business Manager will be on point to drive Hong Kong Markets franchise strategy, manage regulatory exams, internal audits and enhance the risk and control environment.

In addition, the Business Manager will coordinate and lead projects and business initiatives, track business financials, conduct business continuity planning and develop other performance metrics, as necessary.

Responsibilities

Business Execution

• Develop Performance Measurement content for presentations, create actionable insights and lead business strategy execution.

• Work with Sales heads to review Client metrics, Coverage intensity, Competitive positioning, and close Wallet gaps.

• Lead and coordinate the implementation of new product capabilities from planning to execution.

• Review and optimize utilization of firm resources such as the Balance sheet, Market data, Brokerage expenses, Technology work slate etc.

• Drive efficiency / productivity/ cost savings initiatives in partnership with the senior management team and other functional partners.

• Drive projects around automation and reduction of manual touchpoints and right placement of business activities.

• Construct and deliver internal and external business messaging following Public Affairs and Compliance policy and guidance.

• Organize internal/external events working closely with external and internal service providers.

• Manage onboarding and offboarding of staff partnering with Human Resources.

Risk and Control

• Assist Markets Management in promoting a pre-emptive Risk and Controls culture across Hong Kong Markets.

• Review Hong Kong regulatory requirements, collect information in response to regulatory requests/surveys, design new processes and plan/execute relevant controls where relevant.

• Engage stakeholders to investigate issues, perform root cause analysis of operational risk issues and suggest remediation actions / Corrective Action Plans.

• Present in meetings to explain Risk/Control metrics and implement plans for reducing inherent risk and mitigating residual risk.

• Participate in Business continuity drills and exercises to ensure Operational Resilience.

• Assess business decisions against risk stripes, demonstrate consideration for the firm's reputation, its clients, and assets.

• Ensure client complaints are documented, reviewed, and followed up with the Control functions in a timely manner.

• Manage Trading floor activities ensuring efficiency and safety and soundness for the business.

• Lead and coordinate internal and external audits related to HK Markets.

Qualifications:

• Experience in Business Management or in a support function covering a Sales or Trading product like Fixed Income or Equities is preferred.

• Good understanding of financial products and governance requirements of a bank or a broker dealer.

• Demonstrates clear and concise written and verbal communication skills with experience in preparing materials for Senior management.

• Strong organization, project management and time management skills with the ability to work independently or collectively in a team of diverse skill sets and cultures.

• Ability to navigate ambiguity, make recommendations, influence stakeholders, and ensure timely delivery of projects working in teams.

• Experience in escalating, managing, and reporting control issues with transparency.

• 6-10 years of experience in a financial services role.

• Experience working in global and complex settings with multiple stakeholders.

• Attention to detail and ability to prioritize.

• Mandarin fluency is an added advantage.

Education:

Bachelor’s /University degree or equivalent experience, Master’s degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Management

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.