Description

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities

• Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning

• Utilize technical skills to solve difficult support issues and technical challenges

• Understand operational parameters and troubleshooting process for customer issues and escalations

• Advocate for customer needs to overcome adoption blockers and drive new feature development

• Improve customer capabilities by running workshops, operations and architecture reviews

• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

• Work with customers across all levels from developers through to C-Suite executives

• Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

• English and Cantonese language skills are essential for this role with Mandarin support also desired.

• 3 Years+ Financial Services experience required.

We are open to hiring candidates to work out of one of the following locations:

Hong Kong, HKG

Basic Qualifications

• 3+ years of technical engineering experience

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings

• Experience in internal enterprise or external customer-facing environment as a technical lead

• Able to speak English and Cantonese fluently essential. Ability to speak Mandarin fluently desired.