The Opportunity

Manulife Hong Kong is seeking a self-motivated Senior Manager, Operations, who is obsessed with delivering value, is forward-thinking, and making every day better.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with:

• University degree holder

• Relevant experience in financial institutions, a minimum of 10 years in insurance industries

• Proven knowledge and experience in AML/ATF regulations and requirements as well as FATCA/CRS tax reporting.

• Proven ability to manage Business and Operations

• People oriented with tactful customer service skills and excellent problem-solving abilities

• Self-motive, well organized and attentive to details ​Mature and strong personal drive. Able to work independently and under pressure

• Strong interpersonal, communication and collaborative skills to lead the team

• Strong PC skills in MS office, including Word, Excel and PowerPoint

• Proficient in spoken and written in both English and Chinese. Mandarin is preferred

• Less experience candidate will considered as Manager, Operations

On the job you will:

• Manage full scope of AML flagging and cases monitoring, including urgent ad hoc review of large cases, suspicious case at trigger events, PEP/Terrorist, sanction cases as well as other cases required high attention that referred from Compliance.

• Handle regular review of various customer groups, such as high / medium / low risk customer review, FATCA/CRS Tax reporting as well as high value customer review.

• Execute remediation actions from audits, regulators and RCSA findings.

• Participate all operation related regulatory projects to strive balance between operation efficiency and risk control.

• Support new controls measures implemented from time to time such as new control reports review, GLH CDD as well as the additional review work after the implementation of controls to deal with IA AML findings.

• Lead a team providing risk control monitoring on daily and regular basis for onshore/offshore staffs.

• Enhance the process improvement to an automated process in order to mitigate the risk and shorten the review processing time to cope with the increasing volume of high risk customer and stringent risk control.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid