IT Senior Specialist - Technology Support

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Working proactively and independently in IT infrastructure projects

• Assisting the CTS Lead to lead a team of IT Associate to provide end-user technical support and problem resolution

• Working with internal/external IT Subject Matter Experts (regional) to ensure timely resolution of issues

• Contributing ideas to continuously improvement IT service quality to meet SLAs and achieve high customer satisfaction

• Suggesting and organize IT activities / training for end-users

• Additional Project work as required

• Overtime working during non-office hours may necessary for projects / incidents

• Motivate team members, and e ngaging internal users

  Skills and experience that will lead to success

• Bachelor’ Degree in Computer Science/MIS or IT related field

• 3 years experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments.

• Experience of regional helpdesk support and project management preferred

• Organizing IT activities and technical training experience is needed

• Motivate team members

• Organizational, time-management and Computerized documentation skills

• Demonstrate a passion for excellent customer service, strong probing, problem solving, active listening skills along with the ability to organise and prioritise your work.

• Good all-rounded tech skills on desktop support and, level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)

• You will be part of a virtual team with exposure to a variety of internal users across region and will therefore need to have Good verbal and written communications skills in English, Cantonese and Mandarin

• Occasionally you may be required to work slightly adjusted hours to accommodate for projects.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LI-HT1

  2545858

  IT Senior Specialist - Technology Support

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like

• Working proactively and independently in IT infrastructure projects

• Assisting the CTS Lead to lead a team of IT Associate to provide end-user technical support and problem resolution

• Working with internal/external IT Subject Matter Experts (regional) to ensure timely resolution of issues

• Contributing ideas to continuously improvement IT service quality to meet SLAs and achieve high customer satisfaction

• Suggesting and organize IT activities / training for end-users

• Additional Project work as required

• Overtime working during non-office hours may necessary for projects / incidents

• Motivate team members, and e ngaging internal users

  Skills and experience that will lead to success

• Bachelor’ Degree in Computer Science/MIS or IT related field

• 3 years experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments.

• Experience of regional helpdesk support and project management preferred

• Organizing IT activities and technical training experience is needed

• Motivate team members

• Organizational, time-management and Computerized documentation skills

• Demonstrate a passion for excellent customer service, strong probing, problem solving, active listening skills along with the ability to organise and prioritise your work.

• Good all-rounded tech skills on desktop support and, level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)

• You will be part of a virtual team with exposure to a variety of internal users across region and will therefore need to have Good verbal and written communications skills in English, Cantonese and Mandarin

• Occasionally you may be required to work slightly adjusted hours to accommodate for projects.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LI-HT1