Introduction

As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients' business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.

This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client's experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.

Your Role and Responsibilities

• Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.

• Lead business case development with good knowledge in articulating and balancing business needs with user needs

• Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.

• Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects

• Consolidate business goals, user and technology requirements to drive design decisioning

• Enforce good practices in user validation and testing of ideas

• Champion design driven methodology, advocate for the end user's needs and positive user experiences and crafting logical UX and beautiful UI.

Required Technical and Professional Expertise

• Bachelor's or Master's Degree in Design, similar discipline or non-design degree with design bootcamp training

• Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices

• Good understanding of product design and product management practices

• 1-3 years of experience in Product/ Service/ UXUI Design

• Demonstrated ability to understand complex business or experience problems

• Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome

• Demonstrated ability to work in a client facing environment

• Strong professional verbal, written, and interpersonal skills

• English, Cantonese: Fluent Mandarin is a plus

Preferred Technical and Professional Expertise

• Familiar with the latest digital design tools such as Figma, Adobe Creative Cloud, Sketch, Mural and etc.

• Expertise with UX deliverables: user journeys, experience blueprint, personas, ux flow and wireframes

• Storytelling, presentation, and communication with the ability to clearly express and sell ideas to client

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.