Description

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

The responsibilities include:

· Manage the performance of team(s) of data center operation processionals

· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

· Fast learn or act as the subject matter expert across all aspects in data center operations

· Ensure all operational KPIs and metrics are being measured and met

· Inspire and guide improvement in team process, technology innovation and automation

· Manage Large Scale Events (outages) and act as the call leader

· Manage and improve the work-flows and through-put for data centers operations

· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

We are open to hiring candidates to work out of one of the following locations:

Hong Kong, HKG

Basic Qualifications

· Minimum 5 years of people management experience with direct reports as their performance manager

· In-depth knowledge and experience of change, problem and incident management

· Literacy in security and customer data protection

· Demonstrated communication skill in presentation, open discussion, team coaching

· Fluent English verbal and written proficiency

· Financial understanding in annual budgeting, Capex and Opex concepts

· Project Management skill

Preferred Qualifications

· Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management

· In-depth knowledge on data center operations, processes and continuous processes improvement

· Experience in data center Safety and Security measures

· Knowledge of data center server capacity planning

· Data mining/analysis skill

· ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

· Data Center related certification - CDCP/S/E, CDCMP/TP

· Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux