Job Posting Description

Assistant Customer Service Officer

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Sorting and document preliminary review for all the incoming mail and documents before scanning (policy admin and claims and new business reply)

• Handle inquiries and requests of related scanning issues arising from other teammates.

• Handle general and multiple-function correspondence

• Handle indexing complicated work

• Backup support for scanning of new business/policy admin and claim documents

• Ensure accuracy and compliance of all requests to be completed with good quality standards.

• Support management to maintain productivity/service improvements.

• Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications:

• People-oriented with tactful customer service skills and good problem-solving abilities

• Self-motivation, well-organized, and attentive to details.

• Mature and able to work independently under pressure

• Good interpersonal, communication, and organizational skills

• Strong PC skills in MS Office, including Word, Excel, and, PowerPoint

• Proficient in both English and Chinese, both spoken and written

• Diploma /HKDSE qualification will be required

• Around 3-5 years of relevant work experience, preferably in the administrative operation

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid