About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We work with cross-functional teams to identify and eliminate revenue leakage and increase cost savings in our business, ensuring we bill revenue, manage costs, and maintain margins as effectively as possible. As a Senior Analyst you will be responsible for performing detailed customer audits that identify revenue recovery and cost savings opportunities. You will isolate and research negative or non-optimal margin services, analyze the business drivers, determine root cause and work with functional and business teams to resolve issues. You will serve a critical role in improving cross-functional quote-to-bill and cost-to-revenue processes and developing business intelligence. Your operational activities include negative margin and shelf life monitoring, root cause analysis, develop and implement audits and control points, reporting, and ultimately drive resolution and governance processes with all impacted stakeholders to meet profitability goals.

For the first three months this role will work from 2pm to 10PM POZN time while being trained. Then after, will work 11am to 7pm POZN time.

The Main Responsibilities

• Lead efforts that prevent revenue leakage, reduce cost, increase revenue and reduce defects. Root cause and error resolution resulting in revenue recovery, revenue loss, or cost savings.

• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue is billed appropriately and adequate margin is obtained. Analyze customer’s offnet access charges and offnet architecture against customer’s revenue and work with stakeholders to optimize.

• Work with and manage multiple departments and cross-functional stakeholders to ensure customer’s services are at the appropriate margins and installed and disconnected in agreed timeframes.

• Optimize Business Intelligence including query development and data analysis. Build and run queries, and conduct complex data analysis.

• Architect and implement Financial Assurance controls including source data acquisition, normalization and automation. Implement new control points and metrics as the business changes.

• Support adhoc requests and projects as requested by the supported organizations and teams.

What We Look For in a Candidate

Required Knowledge & Skills:

• 5+ years in Financial Assurance/Financial Analysis/Reporting a must

• Bachelor’s degree in Business, Finance, Economics or IT

• Advanced Microsoft Excel skills

• Proficient in querying a large amount of data using SQL query skills

• Ability to query and analyze data in Access, Brio, Hyperion, Business Objects or other reporting tools

• General understanding of data models and various IT platforms/solutions

• Experience with process mapping, and business requirements documentation

• Project management and planning skills

• Understanding of Financial Assurance concepts and application in business

• Demonstrated ability to work in an ambiguous and fast paced environment

• Ability to successfully engage in multiple initiatives and manage multiple priorities

• Strong analytical skills, organizational, and problem-solving skills

• Excellent written and verbal communication skills

• Ability to present to executive management

• Exceptional eye for detail

Requisition #: 334895

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.