Residential Counselor II \| Holyoke ERP Job Category: Operations-Adolescent & Family Services Requisition Number: RESID002310 Full-Time On-site Holyoke, MA 01040, USA * Bilingual Candidates Encouraged to Apply * EOE M/F/D/V The G?ndara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services - Changing Lives one family at a time. Duties and Responsibilities To lead a shift as outlined in the absence of the Supervisor. Know and ensure youth treatment plan is supported during shift To accurately log all required documentation. To be responsible for acting as a \"Staff Advocate\" for clients. To provide appropriate, safe responses to emergency situations when necessary. To recognize that ethnic and cultural diversity of each individual must be valued and respected. Promote and ensure trauma informed practices are active during shift To provides crisis intervention consistent with training To notify Program Manager immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program. To assist clients with activities of daily living, including but not limited to food shopping & preparation, housekeeping, banking, appointments, etc. Minimum Qualifications High school diploma or equivalent required. Associates degree or bachelor\'s degree in human service field preferred. At least one year of experience working in a related field dealing with youths preferred. Prior supervisory role. Must have valid driver\'s license Must meet Agency requirements for driving history records. Must have availability of an automobile to transport clients or perform other supportive services as necessary. Benefits: Retirement Plan 403(b) Mileage Reimbursement Health, Dental, Vision, and Life Insurance Paid Vacations 10 Paid Holidays 8 Discretionary days a year